Legal documents

1. Information about us

We operate the website https://cloudnord.net. We are CLOUD NORD LIMITED, a company registered in England and Wales under company number 13394754 and with our registered office at 128 City Road, London, United Kingdom, EC1V 2NX.

You can contact us through our Contact Us page.

2. Use of our site

Your use of our site is governed by our Website Terms of Use. Please take the time to read these, as they include important terms that apply to you. When using our site, you must also comply with the provisions of our Acceptable Use Policy.

3. How we use your personal information

We only use your personal information in accordance with our Privacy Policy. For details, please see our Privacy Policy. Please take the time to read these, as they include important terms that apply to you.

4. Our Contract with you

These Terms and any documents expressly referred to in them constitute the entire agreement between you and us (the "Contract"). You acknowledge that you have not relied on any statement, promise, or representation made or given by or on behalf of us that is not set out in these Terms or any documents expressly referred to in them.

If you are a consumer, you have legal rights in relation to Services that are not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.

5. Formation of the Contract between you and us

• Our order process allows you to check and correct any errors before submitting your first order to us. Please take the time to read and check your order at each stage of the order process.
• After you place an order for hosting Services, you will receive an email from us acknowledging receipt of your order. Please note that this does not mean that your order has been accepted.
• If you are ordering hosting Services from us, we will confirm our acceptance to you by sending you an email ("Order Confirmation"). If you are ordering domain registration Services from us, we will confirm our acceptance to you by sending you an invoice. The Contract between us will only be formed when we send you the Order Confirmation or invoice as described above.
• The term of our contract for hosting Services is as described in each invoice you receive from us. Once we have provided domain registration Services for you on a given domain, we will send you an invoice for domain registration Services when payment for that domain is next due, unless you inform us otherwise.
• The Contract will automatically renew for the same term as the previous Contract, at the price described in clause 10 below, unless it is cancelled by either party in accordance with clause 12 or amended by agreement between us.
• If we are unable to provide the Services you ordered, for example due to an error in the price listed on our site (as referenced in clause 10.4), we will inform you by email and will not process your order. If you have already paid for the Services, we will refund you the full amount as soon as possible.

6. Revisions to Terms

We reserve the right to modify these Terms at any time. Any changes we make to these Terms will be effective immediately upon posting the revised Terms on our site. It is your responsibility to check for updates to these Terms. Your continued use of our Services after the revised Terms have been posted on our site indicates your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using our Services.

We may revise these Terms from time to time for a variety of reasons, including but not limited to the following circumstances:

• To reflect changes in our business, services, or the law
• To improve clarity or address any ambiguities in the existing Terms
• To address new or unforeseen issues that may arise in the course of providing our Services
• To keep our Terms up to date with industry standards and best practices

7. How we provide Services

We will use reasonable efforts to provide the Services to you in a timely and professional manner, in accordance with industry standards and best practices. However, we cannot guarantee that the Services will be uninterrupted or error-free. We reserve the right to modify, suspend, or discontinue the Services at any time, without notice, for any reason.

8. Intellectual Property Rights

All content and materials included on our site, including but not limited to text, graphics, logos, images, and software, are the property of our company or its licensors and are protected by copyright and trademark laws. You may not use any content or materials on our site for any commercial purpose without our prior written consent.

9. If there is a problem with the Services

If you experience any issues with the Services, please contact us as soon as possible. We will work with you to resolve any problems in a timely and satisfactory manner. If we are unable to resolve the problem to your satisfaction, you may be entitled to a refund or other remedies as set forth in these Terms.

10. Price of Services

The prices for our Services are set forth on our site and are subject to change without notice. All prices are exclusive of any applicable taxes or other charges, which will be added to your invoice as applicable.

11. How to pay

We accept the following methods of payment: PayPal and Stripe Credit card payments. Payment is due upon receipt of invoice. If payment is not received within the specified days of the invoice date, we reserve the right to suspend or terminate the Services.

12. Termination

Either party may terminate these Terms and the Services at any time, for any reason, by providing written notice to the other party. Upon termination, you must immediately cease using the Services and destroy any copies of materials obtained from our site. Any provisions of these Terms that by their nature should survive termination will survive, including but not limited to provisions related to intellectual property, liability, and indemnification.

Upon termination of these Terms and the Services, you must immediately cease using the Services and destroy any copies of materials obtained from our site. Any fees or charges due and unpaid as of the date of termination will become immediately due and payable.

13. Our Liability if you are a business

If you are a business customer, we will not be liable to you for any indirect or consequential losses, including but not limited to loss of profits, loss of business, or loss of reputation. Our total liability to you for any claim arising out of or in connection with these Terms or the Services will not exceed the amount you have paid for the Services.

Nothing in these Terms will exclude or limit our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

14. Our liability if you are a consumer

If you are a consumer, we will be liable to you for any losses that you suffer as a result of our breach of these Terms or our negligence, up to the amount that you have paid for the Services. We will not be liable to you for any indirect or consequential losses, including but not limited to loss of profits, loss of business, or loss of reputation.

Nothing in these Terms will exclude or limit our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

15. Indemnity

You agree to indemnify and hold us and our affiliates, officers, agents, and employees harmless from any claim or demand, including reasonable attorney's fees, made by any third party due to or arising out of your use of the Services, your violation of these Terms, or your violation of any rights of another.

This indemnity will survive the termination of these Terms and your use of the Services.

16. Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control (a "Force Majeure Event").

A Force Majeure Event includes any act, event, non-happening, omission, or accident beyond our reasonable control and includes, in particular (without limitation), the following:

• Strikes, lock-outs, or other industrial action
• Civil commotion, riot, invasion, terrorist attack, or threat of terrorist attack, war (whether declared or not) or threat or preparation for war
• Fire, explosion, storm, flood, earthquake, subsidence, epidemic, or other natural disaster
• Impossibility of the use of public or private telecommunications networks
• The acts, decrees, legislation, regulations, or restrictions of any government

Definitions and key terms

For this Privacy Policy:

• Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.
• Company: when this policy mentions "Company," "we," "us," or "our," it refers to Cloud Nord Limited, 128 City Road, London, United Kingdom, EC1V 2NX that is responsible for your information under this Privacy Policy.
• Country: where Cloud Nord or the owners/founders of Cloud Nord are based, in this case is United Kingdom.
• Customer: refers to the company, organization or person that signs up to use the Cloud Nord Service to manage the relationships with your consumers or service users.
• Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit Cloud Nord and use the services.
• IP address: Every device connected to the Internet is assigned a number known as an Internet protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the Internet.
• Personal Data: any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.
• Service: refers to the service provided by Cloud Nord as described in the relative terms (if available) and on this platform.
• Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.
• Website: Cloud Nord's site, which can be accessed via this URL: cloudnord.net.
• You: a person or entity that is registered with Cloud Nord to use the Services.

What Information Do We Collect?

We collect information from you when you visit our service, register, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

• Name / Username
• Phone Numbers
• Email Addresses
• Job Titles
• Billing Addresses

How Do We Use The Information We Collect?

Any of the information we collect from you may be used in one of the following ways:

• To personalize your experience (your information helps us to better respond to your individual needs)
• To improve our service (we continually strive to improve our service offerings based on the information and feedback we receive from you)
• To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
• To process transactions
• To administer a contest, promotion, survey or other site feature
• To send periodic emails

When do we use customer information from third parties?

We receive some information from the third parties when you contact us. For example, when you submit your email address to us to show interest in becoming our customer, we receive information from a third party that provides automated fraud detection services to us. We also occasionally collect information that is made publicly available on social media websites. You can control how much of your information social media websites make public by visiting these websites and changing your privacy settings.

Do we share the information we collect with third parties?

We may share the information that we collect, both personal and non-personal, with third parties such as advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you. We may also share it with our current and future affiliated companies and business partners, and if we are involved in a merger, asset sale or other business reorganization, we may also share or transfer your personal and non-personal information to our successors-in-interest.