Terms & Conditions

This page (together with the documents referred to in it) provides information about us and the legal terms and conditions (“Terms”) on which we offer any services (“Services”) listed on our website (“our site”) to you.

Please carefully read and understand these Terms before ordering any Services from our site. By ordering any of our Services, you agree to be bound by these Terms and the other documents expressly referred to in them.

If you do not accept these Terms, you will not be able to order any Services from our site.

We recommend printing a copy of these Terms for future reference.

We may revise these Terms from time to time, as outlined in clause 6. Every time you wish to order Services, please check these Terms to ensure you understand the terms that will apply at that time.

• Information about us:

• We operate the website https://cloudnord.net . We are a company registered in England and Wales under company number 07571790 and with our registered office at 124 City Road, London EC1V 2NX. 

• You can contact us through our Contact Us page.
  
  

• Use of our site:

1. 1. 1. Your use of our site is governed by our Website Terms of Use. Please take the time to read these, as they include important terms that apply to you. When using our site, you must also comply with the provisions of our Acceptable Use Policy.
         
         

• How we use your personal information:

1. 1. 1.  We only use your personal information in accordance with our Privacy Policy. For details, please see our Privacy Policy. Please take the time to read these, as they include important terms that apply to you.
         
         

• Our Contract with you:

1. 1. 1. These Terms and any documents expressly referred to in them constitute the entire agreement between you and us (the “Contract”). You acknowledge that you have not relied on any statement, promise, or representation made or given by or on behalf of us that is not set out in these Terms or any documents expressly referred to in them.
      2. If you are a consumer, you have legal rights in relation to Services that are not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
         
         

• Formation of the Contract between you and us:

1. 1. 1. Our order process allows you to check and correct any errors before submitting your first order to us. Please take the time to read and check your order at each stage of the order process. 
      2. After you place an order for hosting Services, you will receive an email from us acknowledging receipt of your order. Please note that this does not mean that your order has been accepted.
      3. If you are ordering hosting Services from us, we will confirm our acceptance to you by sending you an email (“Order Confirmation”). If you are ordering domain registration Services from us, we will confirm our acceptance to you by sending you an invoice. The Contract between us will only be formed when we send you the Order Confirmation or invoice as described above.
      4. The term of our contract for hosting Services is as described in each invoice you receive from us. Once we have provided domain registration Services for you on a given domain, we will send you an invoice for domain registration Services when payment for that domain is next due, unless you inform us otherwise.
      5. The Contract will automatically renew for the same term as the previous Contract, at the price described in clause 10 below, unless it is cancelled by either party in accordance with clause 12 or amended by agreement between us.
      6. If we are unable to provide the Services you ordered, for example due to an error in the price listed on our site (as referenced in clause 10.4), we will inform you by email and will not process your order. If you have already paid for the Services, we will refund you the full amount as soon as possible.
         
         
   2. We reserve the right to modify these Terms at any time. Any changes we make to these Terms will be effective immediately upon posting the revised Terms on our site. It is your responsibility to check for updates to these Terms. Your continued use of our Services after the revised Terms have been posted on our site indicates your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using our Services.
      
      

• We may revise these Terms from time to time for a variety of reasons, including but not limited to the following circumstances:

1. 1. To reflect changes in our business, services, or the law
   2. To improve clarity or address any ambiguities in the existing Terms
   3. To address new or unforeseen issues that may arise in the course of providing our Services
   4. To keep our Terms up to date with industry standards and best practices
   5. Any changes we make to these Terms will be effective immediately upon posting the revised Terms on our site. It is your responsibility to check for updates to these Terms. Your continued use of our Services after the revised Terms have been posted on our site indicates your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using our Services.

1. 1. How we provide Services: 
      1. We will use reasonable efforts to provide the Services to you in a timely and professional manner, in accordance with industry standards and best practices. However, we cannot guarantee that the Services will be uninterrupted or error-free. We reserve the right to modify, suspend, or discontinue the Services at any time, without notice, for any reason.
         
         

• Intellectual Property Rights:

• All content and materials included on our site, including but not limited to text, graphics, logos, images, and software, are the property of [our company] or its licensors and are protected by copyright and trademark laws. You may not use any content or materials on our site for any commercial purpose without our prior written consent.
  
  

• If there is a problem with the Services

1. 1. 1. If you experience any issues with the Services, please contact us as soon as possible. We will work with you to resolve any problems in a timely and satisfactory manner. If we are unable to resolve the problem to your satisfaction, you may be entitled to a refund or other remedies as set forth in these Terms.
         
         
   2. Price of Services
      1. The prices for our Services are set forth on our site and are subject to change without notice. All prices are exclusive of any applicable taxes or other charges, which will be added to your invoice as applicable.
         
         

• How to pay:

1. 1. We accept the following methods of payment: PayPal and Stripe Credit card payments. Payment is due upon receipt of invoice. If payment is not received within [number] days of the invoice date, we reserve the right to suspend or terminate the Services.

• Termination

1. 1. 1. Either party may terminate these Terms and the Services at any time, for any reason, by providing written notice to the other party. Upon termination, you must immediately cease using the Services and destroy any copies of materials obtained from our site. Any provisions of these Terms that by their nature should survive termination will survive, including but not limited to provisions
         related to intellectual property, liability, and indemnification.
         
         
      2. Upon termination of these Terms and the Services, you must immediately cease using the Services and destroy any copies of materials obtained from our site. Any fees or charges due and unpaid as of the date of termination will become immediately due and payable.
         
         
      3. Termination of these Terms and the Services will not affect any rights or remedies that have accrued prior to the date of termination, and will not relieve you of any obligations that are intended to survive termination. Any provisions of these Terms that by their nature should survive termination will survive, including but not limited to provisions related to intellectual property, liability, and indemnification.
         
         

• Our Liability if you are a business: 

1. 1. 1. If you are a business customer, we will not be liable to you for any indirect or consequential losses, including but not limited to loss of profits, loss of business, or loss of reputation. Our total liability to you for any claim arising out of or in connection with these Terms or the Services will not exceed the amount you have paid for the Services.
         
         
      2. Nothing in these Terms will exclude or limit our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
         
         
      3. You agree to indemnify us and hold us harmless from any and all claims, liabilities, damages, and expenses (including attorney’s fees) arising out of or in connection with your use of the Services, your violation of these Terms, or your violation of any rights of another.
         
         
   2. Our liability if you are a consumer:
      1. If you are a consumer, we will be liable to you for any losses that you suffer as a result of our breach of these Terms or our negligence, up to the amount that you have paid for the Services. We will not be liable to you for any indirect or consequential losses, including but not limited to loss of profits, loss of business, or loss of reputation.
         
         
      2. Nothing in these Terms will exclude or limit our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
         
         
      3. You agree to indemnify us and hold us harmless from any and all claims, liabilities, damages, and expenses (including attorney’s fees) arising out of or in connection with your use of the Services, your violation of these Terms, or your violation of any rights of another.
         
         

• Indemnity:

1. 1. 1. You agree to indemnify and hold us and our affiliates, officers, agents, and employees harmless from any claim or demand, including reasonable attorney’s fees, made by any third party due to or arising out of your use of the Services, your violation of these Terms, or your violation of any rights of another.
         
         
      2. This indemnity will survive the termination of these Terms and your use of the Services.
         
         
      3. You are solely responsible for your use of the Services and for any consequences that may arise from your use. You agree to use the Services in compliance with all applicable laws and regulations, and to only use the Services for lawful purposes. You will be held responsible for any unauthorised use of the Services that occurs under your account or password.
         
         

• Events outside our control:

1. 1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control (a “Force Majeure Event”).
   2. A Force Majeure Event includes any act, event, non-happening, omission, or accident beyond our reasonable control and includes, in particular (without limitation), the following:
   3. Strikes, lock-outs, or other industrial action
   4. Civil commotion, riot, invasion, terrorist attack, or threat of terrorist attack, war (whether declared or not) or threat or preparation for war
   5. Fire, explosion, storm, flood, earthquake, subsidence, epidemic, or other natural disaster
   6. Impossibility of the use of public or private telecommunications networks
   7. The acts, decrees, legislation, regulations, or restrictions of any government
   8. Our performance under these Terms is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under these Terms may be performed despite the Force Majeure Event.

Privacy Policy

(“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by

Definitions and key terms

For this Privacy Policy:

• Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.
• Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Cloud Nord Limited, 128 City Road, London, United Kingdom, EC1V 2NX that is responsible for your information under this Privacy Policy.
• Country: where Cloud Nord or the owners/founders of Cloud Nord are based, in this case is United Kingdom.
• Customer: refers to the company, organization or person that signs up to use the Cloud Nord Service to manage the relationships with your consumers or service users.
• Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit Cloud Nord and use the services.
• IP address: Every device connected to the Internet is assigned a number known as an Internet protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the Internet.
• Personnel: refers to those individuals who are employed by Cloud Nord or are under contract to perform a service on behalf of one of the parties.
• Personal Data: any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.
• Service: refers to the service provided by Cloud Nord as described in the relative terms (if available) and on this platform.
• Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.
• Website: Cloud Nord ’s site, which can be accessed via this URL: cloudnord.net.
• You: a person or entity that is registered with Cloud Nord to use the Services.

How Do We Use The Information We Collect?

Any of the information we collect from you may be used in one of the following ways:

• To personalize your experience (your information helps us to better respond to your individual needs)
• To improve our service (we continually strive to improve our service offerings based on the information and feedback we receive from you)
• To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
• To process transactions
• To administer a contest, promotion, survey or other site feature
• To send periodic emails

When do we use customer information from third parties?

We receive some information from the third parties when you contact us. For example, when you submit your email address to us to show interest in becoming our customer, we receive information from a third party that provides automated fraud detection services to us. We also occasionally collect information that is made publicly available on social media websites. You can control how much of your information social media websites make public by visiting these websites and changing your privacy settings.

Do we share the information we collect with third parties?

We may share the information that we collect, both personal and non-personal, with third parties such as advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you. We may also share it with our current and future affiliated companies and business partners, and if we are involved in a merger, asset sale or other business reorganization, we may also share or transfer your personal and non-personal information to our successors-in-interest. We may engage trusted third party service providers to perform functions and provide services to us, such as hosting and maintaining our servers and our service, database storage and management, e-mail management, storage marketing, credit card processing, customer service and fulfilling orders for products and services you may purchase through our platform. We will likely share your personal information, and possibly some non-personal information, with these third parties to enable them to perform these services for us and for you. We may share portions of our log file data, including IP addresses, for analytics purposes with third parties such as web analytics partners, application developers, and ad networks. If your IP address is shared, it may be used to estimate general location and other technographics such as connection speed, whether you have visited the service in a shared location, and type of device used to visit the service. They may aggregate information about our advertising and what you see on the service and then provide auditing, research and reporting for us and our advertisers. We may also disclose personal and non-personal information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate in order to respond to claims, legal process (including subpoenas), to protect our rights and interests or those of a third party, the safety of the public or any person, to prevent or stop any illegal, unethical, or legally actionable activity, or to otherwise comply with applicable court orders, laws, rules and regulations.

Where and when is information collected from customers and end users?

We will collect personal information that you submit to us. We may also receive personal information about you from third parties as described above.

How Do We Use Your Email Address?

By submitting your email address on this website, you agree to receive emails from us. You can cancel your participation in any of these email lists at any time by clicking on the opt-out link or other unsubscribe option that is included in the respective email. We only send emails to people who have authorized us to contact them, either directly, or through a third party. We do not send unsolicited commercial emails, because we hate spam as much as you do. By submitting your email address, you also agree to allow us to use your email address for customer audience targeting on sites like Facebook, where we display custom advertising to specific people who have opted-in to receive communications from us. Email addresses submitted only through the order processing page will be used for the sole purpose of sending you information and updates pertaining to your order. If, however, you have provided the same email to us through another method, we may use it for any of the purposes stated in this Policy. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

Could my information be transferred to other countries?

We are incorporated in United Kingdom. Information collected via our website, through direct interactions with you, or from use of our help services may be transferred from time to time to our offices or personnel, or to third parties, located throughout the world, and may be viewed and hosted anywhere in the world, including countries that may not have laws of general applicability regulating the use and transfer of such data. To the fullest extent allowed by applicable law, by using any of the above, you voluntarily consent to the trans- border transfer and hosting of such information.

Is the information collected through our service secure?

We take precautions to protect the security of your information. We have physical, electronic, and managerial procedures to help safeguard, prevent unauthorized access, maintain data security, and correctly use your information. However, neither people nor security systems are foolproof, including encryption systems. In addition, people can commit intentional crimes, make mistakes or fail to follow policies. Therefore, while we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security. If applicable law imposes any non-disclaimable duty to protect your personal information, you agree that intentional misconduct will be the standards used to measure our compliance with that duty.

Can I update or correct my information?

The rights you have to request updates or corrections to the information we collect depend on your relationship with us. Personnel may update or correct their information as detailed in our internal company employment policies. Customers have the right to request the restriction of certain uses and disclosures of personally identifiable information as follows. You can contact us in order to (1) update or correct your personally identifiable information, (2) change your preferences with respect to communications and other information you receive from us, or (3) delete the personally identifiable information maintained about you on our systems (subject to the following paragraph), by cancelling your account. Such updates, corrections, changes and deletions will have no effect on other information that we maintain, or information that we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change or deletion. To protect your privacy and security, we may take reasonable steps (such as requesting a unique password) to verify your identity before granting you profile access or making corrections. You are responsible for maintaining the secrecy of your unique password and account information at all times. You should be aware that it is not technologically possible to remove each and every record of the information you have provided to us from our system. The need to back up our systems to protect information from inadvertent loss means that a copy of your information may exist in a non-erasable form that will be difficult or impossible for us to locate. Promptly after receiving your request, all personal information stored in databases we actively use, and other readily searchable media will be updated, corrected, changed or deleted, as appropriate, as soon as and to the extent reasonably and technically practicable. If you are an end user and wish to update, delete, or receive any information we have about you, you may do so by contacting the organization of which you are a customer.

Personnel

If you are one of our workers or applicants, we collect information you voluntarily provide to us. We use the information collected for Human Resources purposes in order to administer benefits to workers and screen applicants. You may contact us in order to (1) update or correct your information, (2) change your preferences with respect to communications and other information you receive from us, or (3) receive a record of the information we have relating to you. Such updates, corrections, changes and deletions will have no effect on other information that we maintain, or information that we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change or deletion.

Sale of Business

We reserve the right to transfer information to a third party in the event of a sale, merger or other transfer of all or substantially all of the assets of us or any of its Corporate Affiliates (as defined herein), or that portion of us or any of its Corporate Affiliates to which the Service relates, or in the event that we discontinue our business or file a petition or have filed against us a petition in bankruptcy, reorganization or similar proceeding, provided that the third party agrees to adhere to the terms of this Privacy Policy.

Affiliates

We may disclose information (including personal information) about you to our Corporate Affiliates. For purposes of this Privacy Policy, “Corporate Affiliate” means any person or entity which directly or indirectly controls, is controlled by or is under common control with us, whether by ownership or otherwise. Any information relating to you that we provide to our Corporate Affiliates will be treated by those Corporate Affiliates in accordance with the terms of this Privacy Policy.

How Long Do We Keep Your Information?

We keep your information only so long as we need it to provide service to you and fulfill the purposes described in this policy. This is also the case for anyone that we share your information with and who carries out services on our behalf. When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we’ll either remove it from our systems or depersonalize it so that we can’t identify you.

How Do We Protect Your Information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) is never kept on file. We cannot, however, ensure or warrant the absolute security of any information you transmit to us or guarantee that your information on the Service may not be accessed, disclosed, altered, or destroyed by a breach of any of our physical, technical, or managerial safeguards.

Governing Law

The laws of United Kingdom, excluding its conflicts of law rules, shall govern this Agreement and your use of our service. Your use of our service may also be subject to other local, state, national, or international laws.

Your Consent

By using our service, registering an account, or making a purchase, you consent to this Privacy Policy.

Links to Other Websites

This Privacy Policy applies only to the Services. The Services may contain links to other websites not operated or controlled by . We are not responsible for the content, accuracy or opinions expressed in such websites, and such websites are not investigated, monitored or checked for accuracy or completeness by us. Please remember that when you use a link to go from the Services to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our platform, is subject to that website’s own rules and policies. Such third parties may use their own cookies or other methods to collect information about you.

Cookies

We use “Cookies” to identify the areas of our website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to personalize the Content that you see on our website. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our website correctly or at all. We never place Personally Identifiable Information in Cookies.

Remarketing Services

We use remarketing services. What Is Remarketing? In digital marketing, remarketing (or retargeting) is the practice of serving ads across the internet to people who have already visited your website. It allows your company to seem like they’re “following” people around the internet by serving ads on the websites and platforms they use most.

Payment Details

In respect to any credit card or other payment processing details you have provided us, we commit that this confidential information will be stored in the most secure manner possible.

Kids’ Privacy

We collect information from kids under the age of 13 just to better our services. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data without your permission, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from our servers.

Changes To Our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

Third-Party Services

We may display, include or make available third-party content (including data, information, applications and other products services) or provide links to third-party websites or services (“Third- Party Services”).

You acknowledge and agree that we shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof. We do not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services.

Third-Party Services and links thereto are provided solely as a convenience to you and you access and use them entirely at your own risk and subject to such third parties’ terms and conditions.

Facebook Pixel

Facebook pixel is an analytics tool that allows you to measure the effectiveness of your advertising by understanding the actions people take on your website. You can use the pixel to: Make sure your ads are shown to the right people. Facebook pixel may collect information from your device when you use the service. Facebook pixel collects information that is held in accordance with its Privacy Policy.

Information about General Data Protection Regulation (GDPR)

We may be collecting and using information from you if you are from the European Economic Area (EEA), and in this section of our Privacy Policy we are going to explain exactly how and why is this data collected, and how we maintain this data under protection from being replicated or used in the wrong way.

What is GDPR?

GDPR is an EU-wide privacy and data protection law that regulates how EU residents’ data is protected by companies and enhances the control the EU residents have, over their personal data.

What is personal data?

Any data that relates to an identifiable or identified individual. GDPR covers a broad spectrum of information that could be used on its own, or in combination with other pieces of information, to identify a person. Personal data extends beyond a person’s name or email address. Some examples include financial information, political opinions, genetic data, biometric data, IP addresses, physical address, sexual orientation, and ethnicity. The Data Protection Principles include requirements such as:

• Personal data collected must be processed in a fair, legal, and transparent way and should only be used in a way that a person would reasonably expect.
• Personal data should only be collected to fulfil a specific purpose and it should only be used for that purpose. Organizations must specify why they need the personal data when they collect it.
• Personal data should be held no longer than necessary to fulfil its purpose.
• People covered by the GDPR have the right to access their own personal data. They can also request a copy of their data, and that their data be updated, deleted, restricted, or moved to another organization.

Why is GDPR important?

GDPR adds some new requirements regarding how companies should protect individuals’ personal data that they collect and process. It also raises the stakes for compliance by increasing enforcement and imposing greater fines for breach. Beyond these facts it’s simply the right thing to do. At Help Scout we strongly believe that your data privacy is very important and we already have solid security and privacy practices in place that go beyond the requirements of this new regulation.

Individual Data Subject’s Rights – Data Access, Portability and Deletion

We are committed to helping our customers meet the data subject rights requirements of GDPR. We process or store all personal data in fully vetted, DPA compliant vendors. We do store all conversation and personal data for up to 6 years unless your account is deleted. In which case, we dispose of all data in accordance with our Terms of Service and Privacy Policy, but we will not hold it longer than 60 days. We are aware that if you are working with EU customers, you need to be able to provide them with the ability to access, update, retrieve and remove personal data. We got you! We’ve been set up as self service from the start and have always given you access to your data and your customers data. Our customer support team is here for you to answer any questions you might have about working with the API.

Contact Us

Don’t hesitate to contact us if you have any questions.

• Via Email: noc@cloudnord.net

Refund And Dispute

We offer a refund policy for all server plans within 3 days of server creation in our database. Please note that this period is determined by the server creation time, not the payment processing time, which may vary by a few hours or days. Refunds are only available with a valid reason. If a client downgrades their server plan, any remaining balance for the current billing cycle will be credited to their account. However, this credit is also non-refundable. Any funds added to the account using the “Add Funds” feature will be automatically applied to the client’s invoice each pay period and are non-refundable. In the event of a chargeback or dispute, we reserve the right to immediately suspend, terminate and close the account.

Cancellations